COVID-19 and the resulting measures taken to prevent its spread have significantly affected the global economy. No industry has been spared, although a select few have actually seen business increase due to the virus. Many people expect that our economies will not go back to the way they were before the virus, not entirely. We think this could be true for the language industry as well. We would like to explore a few ways that we might see the translation and interpretation industry change because of COVID-19.

For language service providers, working from home was already relatively common before the pandemic. There were even some companies whose entire workforce worked remotely. With the coronavirus pandemic, most if not all LSPs have now moved to remote work. Some people are concerned that working from home leads to lower productivity. Many LSPs have seen a reduction in how much work they have, so comparing the company’s efficiency or productivity between “then” and “now” might not give a fully accurate picture of the effects of working from home. But since the future of COVID-19 is uncertain, we think it is likely that LSPs will continue to let their employees work from home for a while yet. And, if companies remain productive once business starts picking back up, perhaps more companies will consider going remote permanently.

Since almost everything has to be conducted remotely these days, usage of technology that allows us to communicate remotely has skyrocketed. This trend includes the use of remote interpretation technology, such as phone and video interpretation. These services allow critical information to be shared safely. While this type of interpretation is usually not a client’s first choice (many people naturally prefer in-person interpretation), people will get accustomed to using it. And once people are used to it, it is less likely that they will stop. This is why we think that even when in-person interpretation is safe again, remote interpretation will remain more popular than it was before the pandemic.

This pandemic has revealed the importance of medical interpretation and translation, and also the limitations that many health care providers have in providing these services, especially interpretation. Many hospitals were not set up to allow for crucial remote interpretation services. Once the pandemic hit, this became even less of a priority for many hospitals, which has potentially had drastic effects on the lives of non-English speakers who contract the virus (US News). Now that this issue has come to light, we hope that health care providers will take it seriously and take action to make language access possible, especially during a time like this when many lives are at stake. We think that this awareness could spark reforms that improve health care language access across the country in the long term.

Finally, we believe we might see a difference in what translators and interpreters choose to specialize in. As discussed before, many industries have been hard hit by this pandemic, and as a result companies are choosing to forego translation and interpretation services for the time being. However, some translators and interpreters are in extra high demand, like those who specialize in medical and legal work. Since many people are currently worried about job security, and will likely remain worried about it in the future, we can expect that many linguists will take steps to ensure their job security, including specializing in a domain that will always be needed even during global emergencies.

In times of uncertainty, speculating about the future can help us feel more prepared for whatever is to come. We are not sure whether our predictions will occur, of course. But what we are sure of is that most people who contribute to the language services industry are passionate and hard working, and will always do their best to make communication possible.

Technology was already an important tool for communication, work, entertainment, etc. before the COVID-19 pandemic hit. Now that many of us are isolated at home and unable to work or visit other people in person, technology has taken on even more critical and unforeseen roles. Who knew that videoconferencing services such as Zoom would be used to host virtual “happy hours” and family gatherings?

The same is true for technology usage in the translation and interpretation industry. Technology was already quite a buzzword for language professionals. Many people have been singing praises of tech such as neural machine translation, remote interpretation tools, etc. Now it is time to optimize this technology to help us share information as accurately and quickly as possible.

Providing translation and interpretation is absolutely vital during the coronavirus pandemic. In normal circumstances, it has been shown that people who don’t speak English well or at all tend to have worse health outcomes after many types of routine procedures. This effect can be even worse when the situation is critical, like when patients potentially have COVID-19. Since interpreters can’t be in the room to interpret for patients, doctors must rely on phones as an interpretation platform. This still poses some difficulties, like connectivity issues, and trouble hearing due to doctors keeping physically distant from patient. This is better than nothing, but certainly can be improved. Just as doctors have a duty to their patients to provide the best care possible, language professionals and technology developers have a duty to optimize their services to support health care workers in these times.

However, any technology that is used for health care purposes must have legally a certain level of security. This is one reason that certain platforms like Zoom can’t be used for remote medical interpretation: they need end-to-end encryption, among other requirements, to ensure patients’ privacy.  According to this Time article, many hospitals are doing their best to transition to providing remote interpretation, but they don’t have the infrastructure. We hope to see more platforms implement stricter security measures, so that health care workers can have more tools available to them.

Machine translation is another tool that, when used properly, can greatly speed up the sharing of important information and significant news about the coronavirus. It can also help researchers and doctors understand medical studies and reports on the coronavirus that have come out of other countries. This is why SDL, a major provider of language services and technology, is offering health science researchers free access to their proprietary machine translation tool. This tool offers translation of over 120 languages, so researchers will have a wealth of information from different sources available to them. Please see this article for more information!

We have outlined a few ways in which translation and interpretation technology is important, but we have just touched the tip of the iceberg. There are many ways that this technology is being used to prevent the spread of COVID-19, and to help those people who are working on the front lines of this pandemic and those who have gotten sick. We are proud to offer remote interpretation services ourselves. We believe that this technology plays a significant role in keeping people healthy and saving people’s lives, and we are grateful to everyone who develops and uses this technology.

Translation and interpretation are incredibly important services that must be made available to everyone during the COVID-19 pandemic. We would like to take a moment to highlight the people who make this possible, and the services and initiatives they are working on.

In normal circumstances, it has been shown that people who speak little to no English tend to have worse health outcomes from routine procedures than English speakers do. One major reason for this is non-English speakers might not fully understand the directions given by the doctor and therefore don’t manage their recovery appropriately. This disparity can be even larger in a medical crisis, like we are experiencing now during the COVID-19 pandemic. Fortunately, many people are working hard to close this gap by providing as much information about the coronavirus in as many languages as possible. Pooja Chandrashekar, a first year Harvard medical student, started a movement to translate critical information about COVID-19 “in an effort to help patients from vulnerable communities know when and how to seek care.” Called the COVID-19 Health Literacy Project, this initiative now includes over 35 institutions, and has translated into 34 languages. This is an incredible volunteer program that will certainly help many people manage this health crisis. If you are interested in contributing to this project, click here for more information!

This pandemic is especially hard for children, whose lives have been completely disrupted for something that they can’t fully understand. It is important to support them and give them information they can relate to, which is why the Inter-Agency Standing Committee Reference Group on Mental Health and Psychosocial Support in Emergency Settings (a collaboration of various United Nations organizations) created a children’s book that would show children how to protect themselves from the virus and how to “manage difficult emotions when confronted with a new and rapidly changing reality.” The group surveyed over 1700 children, parents, caregivers and teachers from 104 countries to find out what children’s mental health needs are during the pandemic, and to examine how different people cope with COVID-19. The survey was available in Arabic, English, Italian, French, and Spanish, to make sure that a diverse range of people were able to share their experiences. These responses formed the framework for the book, whose writers wanted to make sure that the story would resonate with children across the globe. The story, called “My Hero is You,” was initially released in six languages, and with the help of volunteer translators, has now been translated in 32 languages and counting. The book is available for free online; if you would like to read it, or if you want more information on how to volunteer to translate, please click here.

Due to the COVID-19 pandemic, many public officials have been having regular press briefings, sometimes even daily. American Sign Language (ASL) interpreters are a key part of these briefings, as they allow deaf and hard-of-hearing people to understand the same information in real time. Because there are so many briefings, these interpreters have been gaining a lot of attention and admiration for their work, as seen in such headlines as “‘One of the world’s best’: Idaho interpreter wins fans during COVID-19 news conferences” and “American Sign Language interpreters shine during COVID-19 press conferences.” Jonathan Lamberton, an ASL interpreter for Bill de Blasio, gave an interview where he described the rewards and challenges of interpreting during times as difficult as now. He told the reporter that “Sometimes when I’m interpreting it’s a challenge to not cry myself, it is on my mind but I’m able to put it on the mental backburner while I’m focusing on my job,” which highlights the emotional strength that our interpreters must have in addition to their linguistic skills. It’s no wonder that ASL interpreters are gaining fans!

We are incredibly thankful for all of the translators, interpreters, and other language professionals who are continuing to work or volunteer to make sure everyone has access to the information they need. They inspire us to keep doing our best to share information in as many ways as we can. We are proud to be part of the language services community!

It has been over a month since California issued a stay-at-home order in order to flatten the curve and slow the spread of the coronavirus. The governors of California, Oregon, and Washington recently met to discuss a joint plan for reopening their states. The timeline for this plan isn’t set in stone, but some people are encouraged by the fact that a plan is being discussed at all. However, experts warn against reopening businesses and public spaces too soon, as this could cause another spike in infections.

On Tuesday April 14, California Governor Gavin Newsom laid out all of the conditions that would have to be met before the stay-at-home orders could be lifted altogether. California would have to have:

• “The ability to monitor and protect our communities through testing, contact tracing, isolating, and supporting those who are positive or exposed;
• The ability to prevent infection in people who are at risk for more severe COVID-19;
• The ability of the hospital and health systems to handle surges;
• The ability to develop therapeutics to meet the demand;
• The ability for businesses, schools, and child care facilities to support physical distancing; and
• The ability to determine when to reinstitute certain measures, such as the stay-at-home orders, if necessary.” (cnbc.com)

It’s unclear when all of these conditions are expected to be met. Some people hope that this could happen as soon as the first week of May, but others are prepared to stay at home for much longer. The current stay-at-home order is set to expire on May 3 in the Bay Area and on May 15 in Los Angeles. We will see then whether the orders will be renewed or lifted.

Some states, however, are already beginning to reopen public places. Over the weekend, some areas in Florida opened access (still with some restrictions) to beaches, and many Floridians took advantage of this to spend time on the beach. Unfortunately, it appeared that social distancing recommendations were often not being followed. Of course people are eager to get out of the house and get “back to normal,” but it is important to remember that we are not out of the woods yet. Even when the shelter-at-home orders are lifted, experts recommend that social distancing measures should continue to be taken for a while longer. We want to continue to “flatten the curve”; the worst outcome would be to lift these measures all at once and cause a large outbreak of the virus, essentially negating all of the positive effects of the strict stay-at-home measures we have been living by.

On Friday April 10, small business owners were able to apply for loans from the Small Business Administration to help them continue operating while their income is impacted by COVID-19. The Paycheck Protection Program is one program to help provide loans to small business owners, and it has already run out of money. According to Forbes, “In less than two weeks, $349 billion has been claimed by around 1.6 million small business owners. While that may seem like a lot, 1.6 million is a mere 6% of America’s small businesses.” The program needs more funding to help the people who were unable to receive a loan this time around; fortunately, this is already being discussed in Congress.

These are difficult times for everyone. People are understandably stressed out and eager to return to life as normal. However, we must remember the ultimate goal of the social distancing and stay-at-home measures put in place: to protect our own health, and to protect the health of the people around us, especially the vulnerable. At Monterey Language Services we are doing our part by working from home, and only going out for essentials. We are proud to help how we can, and we encourage everyone else to do what they can to help us get through this together!

During the COVID-19 pandemic, it can be hard to stay positive. Many of us are feeling overwhelmed, scared, and uncertain. But we think it is important to look at the good things that are happening. More people are helping each other and communicating in a way that wasn’t as common before this pandemic occurred. We want to shine a spotlight on some of the inspiring things that people and companies are doing, and give our readers a sense of hope and positivity.

People have come up with all sorts of ways to show appreciation and help each other during these hard times. In cities across the world, when 8 PM rolls around people head to their balconies and yards to cheer, clap, bang pots, and make as much noise as they can to show their support for health care workers. There are countless examples of individuals taking action to make the best of the situation, like this neighborhood in Oakland that threw a “social distance block party” and these people performing music and leading exercises for their apartment buildings.

Social media is a great tool for helping people and spreading positivity. People are using social media to connect people who need help with people who can provide that help. For example, the app Nextdoor (a social media app for your neighborhood) has developed a “help map” feature, where participants can sign up to be “helpers” in their neighborhood. Anyone in the area who needs extra assistance knows that they can contact these people to run errands, do check-ins, etc. Cultural institutions, like museums, are using social media to connect with their fans in new and fun ways. For example, the Getty Museum has posted a challenge online for people to recreate works of art with everyday objects. The results are creative and hilarious, and bring some lightness to the difficult situation of being stuck at home.

Companies and corporations are also taking huge steps to help people during this pandemic. General Motors has partnered with Ventec, a ventilator supply company, to drastically increase the number of ventilators that are being manufactured. This has the added benefit of keeping many GM workers employed that might otherwise have lost their jobs. Some distilleries, such as the Shine Distillery in Portland, have started making hand sanitizer, a critical resource that is currently quite difficult to obtain. These are just a few examples; please check out this Forbes list for more.

At Monterey Language Services, we love seeing all the ways that individuals, organizations and companies are coming together to provide help in this difficult situation. We are doing our best to provide help how we can: we are continuing to provide translation and interpretation services for any client that needs it. We also want to spread the message that we are here for each other, and we can get through this together!

In difficult times, it can be hard to stay positive and focused. And that’s completely natural; it’s important to pay attention to reality and allow ourselves to feel negative emotions. However, we must find a balance and try to appreciate the positive aspects of our lives. During times of crisis, positivity can help us maintain stability and give us hope for the future.

At Monterey Language Services, focusing on our mission – bridging people and cultures through language – gives us positivity. This positivity helps motivate us to continue working hard. Now, at a time when people are physically isolating themselves, it can feel more difficult to make human connections. Our work of connecting people is more important than ever, and we are proud to contribute to this mission in any way we can.

Staying connected with other people is another great way to cultivate positivity. Since we are all required (except for essential workers) to stay at home, most of us are interacting with very few people face-to-face. That makes it all the more important to keep connected to friends and family, which can bring a great injection of positivity. At Monterey Language Services, we apply this at work as well: making sure to continue working together and communicating normally, but also checking in on each other and making sure that everyone on our team is doing okay.

It’s also important to find the positivity in the simple things: take stock of your situation and actively look for the things that bring you happiness, no matter how small. Most of us don’t enjoy being quarantined at home, but we can appreciate that we have a home. We can find the positivity in the fact that by staying home, we are limiting the spread of the virus.

Finally, let’s not forget to bring positivity to those who need it. Many people are hurting or in need, and  this Washington Post article has a great list of charities that are providing critical services during this pandemic that anyone can donate to or volunteer for if they are able.

It can feel difficult to stay positive during an experience like the one we are going through, but it may be easier than you think. At Monterey Language Services, we stay positive thinking about our mission, our work, colleagues, friends, and clients. We’re working to stay positive and helpful during this difficult time, and we hope everyone else is able to find some positivity as well!

As the COVID-19 virus spreads, many states in the U.S. and countries across the world are issuing orders to stay at home for all nonessential personnel. This means that most language professionals must figure out ways to successfully complete their work remotely.

Interestingly, this specific order might not affect translators all that much. Most translators already complete most of their work remotely. Translation does not need to be done in person, so many translators live in their home country, or in a country whose language they translate into.

Interpreters are significantly and directly impacted by the COVID-19 virus and stay-at-home orders. While there are remote interpretation services (such as phone and video interpretation), a majority of interpreters still complete most of their work in person. This is no longer possible for most interpretation jobs. In order to support interpreters, LSPs and the interpreters themselves should work with clients to set up remote services, including video and phone interpretation. There are many online platforms available, which our interpreters are familiar with. They are ready to offer services using these platforms, so that they can still provide necessary interpretations in a safe way.

Of course, this stay-at-home order doesn’t just affect linguists. It affects everyone who works in the companies that provide language services: project managers, vendor managers, localization engineers, sales teams, etc. At Monterey Language Services, we have many years of experience in working from home. While some of our operations do take place in our physical Monterey office, we also have several employees who already work remotely full time.

Working from home presents a major lifestyle change for many people. It does require people to learn how to balance life and work and how to maintain their energy and strive to reach their goals at work. In our experience, when employees are working remotely, it is not important to track employees’ actions and tasks every minute of the day; micromanaging is not an effective strategy. Rather, it is about everyone having a common goal and working toward that common goal comfortably yet effectively. It’s about managing tasks rather than managing people.

Working effectively from home requires various technological resources. We optimize our technology to help us successfully work from home; we use our virtual private network (VPN) to share and access files, we keep open channels of communication via apps on our work phones, and more. We are working hard to remain available to our clients who need our services, and to provide as much support as we can to the translators and interpreters that we work with.

During times like these, staying connected is more important than ever. We need to support language professionals and continue providing translation and interpretation services, so that people can stay informed and connected throughout the world, even if this connection is remote!

Every person and business, no matter their size or location, has been affected in some way by the current COVID-19 pandemic, except for a few that provide the necessities of daily life. We are all going through this crisis together, and most companies need extra help at this time. Businesses, especially small businesses, need support from the government at times like this. The American government is providing certain resources to small businesses like ours, and we would like to share this information so that any other small business can get the help they need.

The US government just passed a coronavirus stimulus package, which includes protections for small businesses. One of these protections is the Paycheck Protection Program for Small Businesses. According to the latest news from the Treasury Secretary, the program will become available on Friday 4/3/20. This program will essentially provide loans to small business so that they can continue to cover payroll, health benefits, rent, and other costs. The following list provides more details; please click here for even more information.

• Amount: 2.5x the average monthly payroll from 2019
• Interest Rate: may not exceed 4%
• Eligible Uses of Loan:
  • payroll costs
  • costs related to group health care benefits during periods of paid sick, medical or family leave, and insurance premiums
  • employee salaries, commissions, or similar compensations
  • mortgage interest payments (but not any prepayment of or payment of principal on a mortgage obligation)
  • rent
  • utilities
  • interest on any other debt obligations that were incurred before the Covered Period.
• Forgiveness: Borrower may be eligible for forgiveness and cancellation of indebtedness for up to the full principal amount. Forgiveness amount is based on:
  • total costs incurred and payments made during the Forgiveness Period for (1) payroll, (2) mortgage interest, (3) rent and (4) utilities
  • forgiveness period – the 8-week period beginning on the date a Paycheck Protection Loan is funded
• Qualifications:
  • your business must have fewer than 500 employees
  • less than $7.5 million revenue on average each year for the past three years
  • your net income must be under $5 million (after taxes and not counting carry-over losses)

A small note on loan forgiveness: it essentially means that if you meet certain criteria, you do not have to pay back the loan. This is often seen in student loans, but in an emergency situation like the COVID-19 pandemic, it will certainly be an option for many people.

The federal government has also postponed the date that federal taxes are due; Tax Day is now July 15. This is an effort to support businesses and people alike. At a time when people are having trouble making money, it helps to not have to use their limited supply of money on taxes. Most states have postponed their state filing deadlines as well. However, not every state is following the same schedule for all forms of taxes. Please make sure to research your own state’s regulations!

The economic effects of the COVID-19 pandemic have been far-reaching, and like many others, Monterey Language Services has been keeping up to date on resources available for small businesses that have been negatively affected. We would like to share what we have found:

Hard-hit small businesses in the US may be eligible for low-interest federal disaster relief loans through the Small Business Administration. The maximum amount of an Economic Injury Disaster Loan is $2 million, the interest rate for small businesses is 3.75%, and affordable, long-term repayment plans are available. The loan amount must be used towards regular operating costs that couldn’t otherwise be paid, due to the pandemic.

An Economic Injury Disaster Loan may be what many small businesses suffering under the COVID-19 outbreak need to weather the crisis, and with the passing of the historic $2 trillion stimulus bill, the Small Business Administration will be offering even more relief to businesses. Visit https://www.sba.gov/ to view relief options and check your eligibility.

With millions affected around the world, the current Covid-19 outbreak is taking its toll on a truly global scale. As a provider of translation and interpretation services covering all subjects, industries, and languages, Monterey Language Services has been in a unique position to witness the effects of Coronavirus on a number of sectors. Here are some of our observations and insights from the past week.

Insurance Companies

Insurance companies are being pushed out of business, and reacting with panic. In particular, Worker’s Comp providers have been hard hit as it becomes increasingly difficult for companies to rule out or prevent employees’ exposure to Covid-19. Some providers have begun cancelling Workers Comp coverage at just the suggestion that employees could be at risk of exposure.

Media

In a situation like the current one, it’s important to stay up to date and have access to information from trusted news sources. Unfortunately, media outlets are not immune to the effects of the outbreak, and in its wake publishers across the country have been forced to reduce their print schedule, or stop printing altogether. According to the New York Times, local media outlets in particular have been crippled by the outbreak.

Translation and Interpretation

The effects of the outbreak on the T&I industry have been unmistakable to both translators and interpreters themselves, as well as language service companies.  With business across the country screeching to a halt, and more and more areas ordering citizens to shelter in place, last week saw a string of cancellations from clients across the board – depositions, business meetings, tech presentations, medical appointments have been postponed indefinitely, and freelance translators and interpreters face an uncertain future.

We are all being affected by the outbreak of Novel Coronavirus, and for our part, Monterey Language Services will continue to keep an eye on developments across industries as the situation progresses. Stay safe and keep healthy!