Can this picture become a reality for the translation and interpretation industry?

As interpreters, we are always interested in the development of interpretation technology, including the possibility of “robot” interpreters. About a year ago, we wrote about the potential of interpretation software and Microsoft’s efforts in that area. Their software is meant to analyze your speech, translate it and synthesize an audio track of your own voice speaking in the target language. (However, the software will first need to study your voice for several hours. Also, it gets around one in eight words wrong.)

So are there robot interpreters in our future? The answer is complicated. Perhaps one day, but not any time soon.

Interpretation software faces many difficulties, in each of its component stages. The first step is speech recognition, an area that has seen great improvement over the last few years. Nowadays, speech recognition figures in our daily lives – when we make a call and are asked to speak to a robot, when we are driving and asked to give commands to the stereo system, etc. Due to its wide range of applications, speech recognition is the most mature of the technologies involved, but even it still has a long way to go before it becomes truly reliable, as we are well aware from our experiences.

Next, the words spoken (and hopefully understood correctly by the system) need to be translated. While machine translation has certainly come a long way, anyone who has tried to use Google or Bing Translate on a foreign language website can testify that what comes out is not always even legible, much less an accurate translation of the source text.

Finally, the software needs to generate a spoken version of its translation through text to speech synthesis. This is possible with today’s technology, but even there many irregularities remain. Intonation, emphasis and other vocal indicators still do not carry over particularly well into artificial voice generators, creating voices that sound, well, robotic.

Beyond these basic limitations of the software, there also remain concerns about the nuances of both translation and interpretation. Questions about homonyms, about words that have multiple meanings depending on context, and of course the issue of cultural differences. There are many situations where even the most sophisticated software will be unable to guess the subtle nuances a speaker intends. A human interpreter does not just translate the words, but also the subtext and hidden meanings within them, judging not only the speaker, but also the audience.

“Reading the audience” to judge their understanding and reception of the translation is a vital skill for an interpreter. It is also one that becomes even more important in smaller, more intimate settings outside of presentations and conference interpretation. In a business meeting, at a doctor’s appointment, even in court, the message needs to be tailored based on the reactions of the listener.

Can you image a robot, as they as now, doing medical interpretation or legal interpretation?

Monterey Language Services strives to provide the highest quality of translation and interpretation services. Please feel free to contact us for a quote.

Conferences are exciting, especially when they include an interpretation service.  Multicultural and multilingual aspects are added to the conference, creating additional dimensions beyond the subject matter, the speakers, the participants, the location, the room and other details.

Before the curtain opens, there is a lot of preparation to be done. From selecting a team of conference interpreters, putting together interpretation equipment & the audio and video system, setting up interpreter rooms or interpreter booths, to studying the conference materials in advance, there must be an architecture, a design, a goal in order to achieve the best result in a conference interpretation assignment.

With so many aspects involved, conference interpretation is a perfect example of a team at work.  A team consists of project managers, interpreters, engineers, technicians and conference organizers. Orchestration becomes such a complicated task that it requires a division of work and a smaller team within the team.  Therefore, a conference interpretation event is usually supported by a group of professionals rather than a single-handed individual effort.

At Monterey Language Services, a simulation is often conducted before a conference interpretation event goes live.  This quality check process is valuable to ensure that we contribute to the success of a conference.  From one successful event to another, we have had many wonderful experiences and truly enjoyed every part of conference interpretation.  We are proud to call “conference interpretation services” one of our best expertise!

Monterey Language Services strives to provide the highest quality of translation and interpretation services. Please feel free to contact us for a quote.

The power of language can transform a company in a number of ways. We are continually amazed by how well companies and organizations understand that power and utilize it to its fullest potential.

Through accurate and clear translation of corporate communication materials, customers and employees can gain a better understanding of the corporate message and guidelines and can thus better contribute to the greater success of the corporation.

Global companies working with Monterey Language Services are growing stronger because they have chosen a translation and interpretation company that gives individualized attention to each translation project entrusted to them.

Our company stands firmly by what we believe in and provides the following to our global corporate customers.

Specialty: Translation and interpretation that require high level of expertise

Domains: Medical, legal, technical, and business subjects

Approach: Clear, accurate, and complete translation and interpretation

Value: Professional, efficient, and high quality services

Languages provided: Over 175 languages (including Arabic, Japanese, Hebrew, Malay, German, French, Indonesian, Danish, Finnish, Hungarian, Korean, Simplified and Traditional Chinese, Tagalog, Vietnamese, Italian, Swedish, Spanish, Portuguese, Turkish, Hindi Norwegian, Polish, Russian and more)

Monterey Language Services strives to provide the highest quality of translation and interpretation services. Please feel free to contact us for a quote.

Operated by graduates of the Monterey Institute of International Studies, an internationally renowned school of translation and interpretation, Monterey Language Services draws from a wide range of interpreter networks.

Our interpreters are professionally qualified. They have studied translation and interpretation at the graduate or undergraduate level, or are professionally certified, or have received training in medical, legal and technical subject areas. They are experienced medical interpreters, legal interpreters and technical interpreters. Furthermore, they pursue continuing on-the-job training and education.

Our interpreters are not only local, able to come to our headquarters or to our client sites to perform services, but also distant, working remotely through a range of technology options such as video remote.

Our interpreters work consecutively, but also at conference, offering simultaneous interpretation.

Monterey Language Services has been providing language support to hospitals for years. A short list includes Spanish, ASL, Vietnamese, Arabic, Mandarin and Cantonese, Korean, Tagalog, Russian, French, Portuguese, German, Japanese, Punjabi, Gujarati, and indigenous languages such as Triqui, Mixteco, Zapotec. Even when a rare language is needed, we can vet and bring interpreters to our customers in a matter of hours.

We stand by ready 24-7, either work with a regular schedule of interpreting appointments, or provide last minute on-demand interpretation, for example for a hospital’s emergency needs.

It is our goal at Monterey Language Services to provide a full line of interpretation services. And it is to that end that we maintain our huge pool of professional interpreters to serve you whenever or wherever you need them.

Monterey Language Services strives to provide the highest quality of translation and interpretation services. Please feel free to contact us for more information.

Video Remote Interpretation (VRI): What is the first thing that comes to your mind? For the most part, it’s technology. Without technology, VRI would not be possible.

We are already at the point where technology can make this possible with just an app that can be used on any device – tablet, smartphone, laptop or desktop. Our VRI services make sure that an interpreter is just one click away.

Technology such as Skype and Google Hangouts are very popular. However, the downside is that they are not known for being secure, private or reliable, but security, privacy, and reliability are absolutely necessary to serve medical and legal industries.

Monterey Language Services’ video conferencing capabilities are in compliance with HIPPA regulations and meet all the requirements set by the court.  Working together with medical and legal interpreters, technical and project management teams, we provide a solid infrastructure for video remote interpretation serving hospitals, clinics, legal offices, and business nationwide and worldwide.

One of our missions is to assist communication in the mobile age. Through modern video and audio systems, we are one step up to bridge the world’s languages nationally and globally.  See http://www.montereylanguages.com/video-remote-interpretation-services.html

Monterey Language Services strives to provide the highest quality of translation and interpretation services. Please feel free to contact us for more information.

Summer is the season for interpretation, especially here at Monterey Language Services! 

Interpretation, however, can mean many different things. It can be in-person, when interpreters travel on-site, to hospitals and doctors’ offices or to conference, including seminars, workshops, and trainings. They provide consecutive or simultaneous interpretation, using transmitters and receivers or, alternatively, the booth, or even simply through whisper interpretation.

Interpretation can also be done from a distance. One option is using a video conferencing system, which can provide private and secure communication that meets medical and legal industry requirements. Another option is Video Remote Interpretation through the use of a tablet, smartphone, laptop, desktop or HD.

We offer all of these options, and more. It is our goal to provide a full line of interpretation services, including any necessary equipment, Spanish to ASL relay, etc. Which method of interpretation would better serve your needs? No matter what it is, you can always find it here at Monterey Language Services.

Why is leaning Arabic difficult? Because Arabic has its own special characters, pronunciation, and writing. Arabic is also a language with long history—modern Arabic is the derivative of classical Arabic, which was used in around 6th century AD.

In this blog post we interviewed one of our Arabic colleagues, Laith Ibrahim.  

Monterey Language Services (referred to as “M”): Thank you for participating in this interview. Can you briefly introduce Arabic to us?

Laith (referred to as “L”): Arabic is one of the Middle Eastern languages, which also include Dari, Urdu, Farsi, Pashto and Kurdish. These languages all use Arabic letters but depending on the language, each one may have additional letters or extra sounds. I am originally from Iraq. Before settling in the U.S. I have worked in Jordan and the United Arab Emirates, where I used a mix of standard Arabic and the local and Iraqi dialect.

M: I’ve heard that in Arabic the term “lion” can have hundreds of names. That sounds very interesting? How is it possible?

L: There are in fact at least 500 names for the word “lion.” The word “sword” is another example. It has around 300 different names that are given based on the characteristics of the sword like shape, size, thickness, weight, etc. 

M: Can you share more differences between Arabic and English?

L: There are many differences, for instance:

• Arabic is written from right to left and in cursive format, with no distinctions between upper and lower case. Arabic has 28 letters and each has up to 4 shapes depending on its location: the beginning, middle, or end of the word. The shape of a letter is also affected by the predecessor and successor.

• Arabic has no vowel letters. Instead, it uses small characters that are written above or below the letter to change the sound of the letter. These are called diacritics (in Arabic, “Harakat”) indicate sounds not represented by the basic alphabet. Arabic text is usually written without them unless a word can be read in a different way if they are not used.

• Arabic has letters that produce sounds that don’t exist in English. Also, the sound for P, CH, V, X don’t exist in Arabic.

• Most words have one form and are written in one way. For example, my name “ليث” has only one way of writing it in Arabic. In English it can be written as “Laith” or “Layth.”

M: Thank you for sharing! One last question, what does your name “Laith” mean in Arabic?

L: (Laughs) “Laith” is actually “lion” in Arabic. It’s a bold, strong lion.

In this blog post we interviewed David Thomson, who is currently a second-year graduate student in the International Policy Studies program at Monterey Institute of International Studies. Fluent in English, Spanish, and Mandarin, David exemplifies how language learning has opened multiple doors for him.

A Passion for Languages

Born and raised in California, David showed a great interest in language learning since young age.  While studying Spanish literature and culture in San Jose State, he has spent time abroad in Madrid, Spain. In his junior year in college, he picked up Mandarin as a minor and went to Beijing University to sharpen his Chinese. These life experiences have given him different perspectives on international issues, which eventually led him to study policy with the focus in trade between the United States and China. David mentioned that “being able to speak another language not only introduces me to a new culture, but also teaches me how people think and behave in that specific culture.” He also joked about how being able to speak both Spanish and Mandarin allowed to “survive” in Spain, Mexico, and China during many unexpected situations.

David feels very fortunate to possess multiple language skills in both academic and professional fields. His academic specialty in trade inevitably requires him to gather both countries’ situations and argument in order to draft a strong analysis. As a result, his ability to read research journals and articles in Chinese has benefited him greatly. David mentioned that a paper can never be “well-rounded” unless both sides of the arguments have been touched upon. In the professional area, David’s academic experience and language skills have helped him land an internship with the U.S. Department of Commerce in Shanghai, and he will continue the internship in San Jose this coming semester.

Benefits of Leaning a Foreign Language

There are many benefits to learning a foreign language. Potential career paths not only include translation and interpretation, but countless others in business and in policy, like David’s. In addition, learning a foreign language can lead to a magnificent journey in a foreign country, the ability to watch foreign movies without the aid of subtitles, and the opportunity to make friends all over the world.

What makes a quality medical interpreter? The previous blog post pointed out the balance between compassion and professionalism. In reality, medical interpretation requires more than those skills. Cultural understanding and sensitivity, along with compassion and professionalism, are equally crucial in the makings of a successful medical interpreter.

A Real Life Example

The book “The Spirit Catches You and You Fall Down,” written by Anne Fadiman, describes the cultural and medical misunderstandings that occurred between a Hmong refugee family and the American healthcare system.  Lia suffered severe epilepsy, which causes frequent seizures. Hmong people believe that seizures happen because a spirit catches the person, whereas American doctors identified the imbalance of chemicals as the cause of seizures. Without any medical interpreters, the family could only rely on the help of relatives for informal interpretation. While American doctors prescribed appropriate medicine for Lia, the family never gave Lia the right dosage because they did not understand the doctors’ instructions. Moreover, the Hmong community felt skeptical of modern medicine. As the cultural misunderstanding and confusion continued, Lia’s condition worsened.

Lessons Learned

Imagine how differently Lia’s life would turn out if a qualified medical interpreter was in place. Language skills are the basic expertise a medical interpreter should possess, but a professional interpreter should also have a rich understanding of both cultures. In addition, the interpreter should be respectful and sensible towards cultural behaviors, which can easily lead to misunderstanding between the medical providers and the families. When such occasion rises, the interpreter should react quickly and notify each party (usually with: “interpreter explanation”) and then explain the behavior as a result of cultural practices. For instance, doctors may not able to understand why family member cannot make important decisions on the spot. The interpreter should explain to the doctors that in some cultures, family members need to get together in order to make important decisions.

In the complex environment of healthcare settings, medical interpreters should be not only the communicator of different parties but also the bridge of different cultures.

Monterey Language Services strives to provide the highest quality of translation and interpretation services. Please feel free to contact us for more information.

A medical interpreter? What comes to your mind? Medical interpreters, like court interpreters, are considered as “community interpreters” because they usually work within a local community, serving in both public and private sectors. Last October one of our team members joined a medical interpretation training sponsored by California Healthcare Interpreting Association (CHIA). The focus of the training was palliative care, an area of healthcare that concentrates on alleviate the symptoms and suffering of the patients. The training was truly a great experience, as it emphasized both the professional and human aspects of an interpreter.

Professionalism—Medical Terminology and Quick Reactions

To be able to interpret in the medical field, a solid knowledge in the medical terminology is essential. Because palliative care is often utilizes multidisciplinary approaches, the medical interpreter needs to be equipped with both general and specific medical terms. In addition, to ensure the completeness of information, the interpreter needs to react quickly to the situation. For example, when family members engage in conversations among themselves instead of having a discussion with the medical provider, it is often recommended that the interpreter switches to simultaneous interpretation to convey as much information as possible.

Human Qualities—Composure and Compassion

In the medical interpretation, the interpreters often need to deliver serious messages such as the time the patient has left or an unfavorable prognosis. While the patient and family members may become distressed or emotional over the news, it is vital that the interpreter remain calm and composed in these situations. This can be a very difficult balance to achieve as medical interpreters should embrace compassion and empathy for the patients but at the same time need to maintain their professionalism. However, this aspect also injects humanity into this profession, making it extremely fulfilling.

Interpretation, therefore, is beyond simply converting one language into another. Because human beings are lively creatures who show emotions, human interpreters should take both professionalism and humanity into account to ensure optimal communication.

Monterey Language Services strives to provide the highest quality of translation and interpretation services. Please feel free to contact us for more information.