In our last post, we talked about Zoom’s useful interpretation function and how to use it. Other major video conferencing programs such as Microsoft Teams, Skype, and Google Meet have their own unique functions, but none that are integrated and allow for simultaneous interpretation. For the moment, Zoom is an option for using simultaneous remote interpretation. In this post, we will explore a little more about what features are available on Zoom as well as some entry-level lessons for Zoom use.

Let’s start with the basics. To connect to a Zoom meeting, you will first need to have Zoom downloaded to your computer or device and installed. Then, you will need the host to send you one of two things— either a link to the meeting or the meeting ID and the password. Some meetings do not have passwords though, but it’s good practice to ask for a password regardless when agreeing to the meeting. Meeting IDs typically follow this format, 000 0000 0000, with a total of eleven numbers. If the client sends you a meeting ID that does not consist of eleven numbers, you should check with them to confirm. Alternatively, if you do not want to connect through the computer or just want audio only, most Zoom meetings come with a phone number with which you can call into as well.

When you connect, there are several things that might happen depending on both your settings and how the host set up the meeting. If it is a large meeting with many people, then it’s possible that the host will have the meeting set up so that they will have to manually let participants into the meeting. This means that when you connect, you will not go directly into the call. Instead, you will see a screen that says that the host will let you into the meeting. When you get into the meeting, depending on your settings, you might join with your camera on and microphone on, or maybe both of them off, or a combination of the two. Be wary of that if you need a minute or two to get settled and do not want to have your microphone or video on when you connect. You can change this before you connect in the settings of Zoom.

When you are in the meeting, you will notice that there are different buttons at the bottom. As an interpreter you most likely will only need to use the buttons to toggle your microphone and video, the interpretation button if the client has it enabled, and of course the end call button when the meeting ends. Moreover, Zoom has a recording function and a function where the program can transcribe what was said during a recording in the target language. This will only work for the target language, which is English by default depending on what language the host has their program in. The transcription is fairly accurate and can be useful if you want to review what was said or translate the questions into a different language.

For an interpreter working remotely through this pandemic, you more than likely have used Zoom to provide your services. Like Google Meet, Zoom is one of the most used video conferencing tools. It is easy to use and comes with many features that make video conferencing more convenient. One of these features is its interpretation feature. This post will help you learn more about this feature and how to best use it.

First, the host should not be using a free account. The free account comes with many features, but it does not come with the interpretation feature enabled. The easiest way to do this is to upgrade to a business account. Along with a variety of features, the interpretation function is enabled on student and business accounts. Also, be sure to have Zoom updated to its latest version. The interpretation function did not come to the program until later versions, so older versions will not be able to use it. There are many clients who do not realize this and are confused as to why they cannot use interpretation despite perfectly following the instructions.

The next step is to make sure that the interpretation function is enabled. To do this, the host will need to go into the web portal for Zoom and sign into their account. From there, they will need to go into Settings and then go to In Meeting (Advanced). If there is no option for this, you will need to contact Zoom support to have it enabled. After you go into In Meeting (Advanced), all you need to do is scroll down to Language Interpretation and add the languages you need. Just note that you can add as many languages you want to the list of languages, but in a meeting, you can only set up a maximum of five at once.

After enabling the interpreter function and adding the desired languages, it is time to add the interpreters. While still in the web portal, navigate to Schedule a Meeting, and after setting up the meeting as you like, then scroll down to Interpretation and check the box for Enable Language Interpretation. In that same section, there should be a box where you can add an interpreter by their email address, and you can add what language they will be speaking. When you do this, be sure that the interpreter is using a Zoom account that is linked to the email that you put in. If they use a different account, then be sure to ask them for that email address so that you can add them.

Finally, you can launch the meeting. After the meeting is launched, have the interpreter(s) join, and then in the meeting controls, you should see Interpretation. Click on that and you will be able to add and remove interpreters as necessary. If the interpreters are not appearing, make sure that they are properly added, on the right account, and that you have the latest version of Zoom. If you follow all these instructions, then you will be on the way to a successful Zoom interpretation session!

The spread of COVID-19 has affected every part of the modern world, but there is light at the end of the tunnel. The collaborative efforts of scientists across the globe helped to come up with various vaccines that have proven to be effective against the virus. But not all people have been convinced to get the vaccine for different reasons. One of them is that there are patients who do not trust the vaccine because they have not received enough information in their native language, so they are unable to make an informed decision.

As an interpreter, there are many ways you can do community outreach and help more people get vaccinated. There are resources in other languages that speak to different information about the pandemic and vaccines, such as WHOs website, Boston Medical Center, Washington State Health Department, or even Orange County’s NC Health Department. Helping others to understand the vaccine and then help them get it is a very important service to the community and one that you can help with.

For an interpreter, first, the most obvious thing to do is set up an appointment to get your vaccine if you haven’t already. To do so, you will be able to be allowed into more places, and you will overall be more comfortable being outside. Though many businesses and areas are beginning to open up again, some places will only let you be present if you are fully vaccinated. By being fully vaccinated, you will be able to be anywhere you need to be. The other advantage is that you will have the experience of being vaccinated so that you feel more comfortable in conveying messages to the patient you are interpreting for. Your confidence might even be able to ease some of their anxiety.

After, you are vaccinated, you can help interpret at clinics, pharmacies, hospitals, or at vaccination areas that are set up outside of hospitals. The places that most likely will need the majority of help are the areas that are set up outside of hospitals. Depending on the population of the area that you are in, there might be a different concentration of non-native English speakers. For example, in California, there is a significant amount of Hispanic people, so there is a great demand for Spanish interpreters. If you are interested in helping as a volunteer interpreter, you can try looking on the internet for places that need interpreters. You could also join a medical hotline that hospitals use when they need an interpreter.

However, you should be careful of scams that might take advantage of you. You can find out if something is legitimate or not by searching it online or by looking at the various resources on the FCC, FTC, or US National Cyber Awareness System. If you do happen to come across a scam, you can report it to the FTC so that they can investigate it and hopefully shut it down so that no one else is affected by it.

In part 2 of this blog series, we will talk about some different tools that translators use to improve their translation experience.

One of the most popular tools is those that allow you to do PEMT (post-edited machine translation). If you receive a long document and are on a short deadline, then one of the best things to do is to run it through machine translation first and then work on it from there. The most recognized and possibly used machine translation program is SDL Trados. One reason is that SDL Trados has a vast amount of features and functions.

With all the features and functions that SDL Trados comes with, naturally it is much more complex and difficult to learn to use than other, simpler machine translation programs such as Memsource, Wordfast, or Google Translator’s Toolkit. There are also programs such as MemoQ who have been gaining their own following of people who would prefer them to SDL Trados due to certain features or ease of use. However, if you have the time to learn SDL Trados and become able to use it effectively, then it can open a lot of doors for you to do many things.

Aside from machine translation, translators of websites can also rest assured that there are easy ways for them to translate webpages for clients. For instance, if a website is WordPress based, you can ask the client to install a plugin such as WPML. With WPML, all they will have to do is export the target page or post that they want to have translated as an xliff and send it to you, the translator. Once you receive it, you can open it in one of the machine translation programs that were discussed above and insert your translations as if it was a bi-column word file. Then after you are done, you can just send the client back the xliff file and they can import it back into their websites and the translations will be there as if by magic. The great thing about most of these kinds of plugins is that they are simple to learn and once you do learn them, they will save you a lot of time. If the website is not WordPress, there are other programs that you can explore and some webhosts even come with their own built-in language support.

There are many different types of specialized tools that will best fit the kind of translation job that you are working. Therefore, it is important for us as translators to stay updated and in the loop of technology that is being updated or developed regarding what we can take advantage of as translators. This way we can rest assured to do better work and help more people in need of translation.

In modern times, there are many different tools at translators’ disposal that can be used to speed up translation and even make it faster. Of course, what tools you will end up prefer working with will depend on you as a translator and how you like to work. For example, if you prefer just working with a word processor like Microsoft Word, there are certain tricks that you can use to speed up your work and make even the longest and most monotonous translations easy.

In Word, there are many different functions that can be used to speed up translations. Macros, for example, are a great way of simplifying and standardizing repetitive phrases or formatting. Macros take some knowledge to implement, but they are very useful for all translators. For instance, if there is a specific phrase that is continuously used over the document, then you can create a macro so that you can just press a button every time you need to insert that word or phrase. Imagine the amount of time you can save by instead of typing out a full word every time, you just press a button and the entire word or phrase comes out.

Some translators also prefer to use voice to text programs to do their translations. The advantage of voice to text is that it is overall faster than typing. If you have a long document, you can get through it faster than if you were typing. Voice to text does come with some disadvantages though. You will need to make sure that you have a good microphone so that it can clearly pick up on your voice. You will also need to make sure that you speak clearly so that it does not mistake any of your words. You will also have to get used to the voice controls and customize it so that it fits your work habits. However, there are some programs that you can use to help fine tune the listening so that it captures exactly what you’re saying even if you aren’t speaking clearly.

In terms of programs that can be used, if you are not looking to spend too much money, there are free options like Google Docs that have a decent voice recognition system. Microsoft Word also has a dictate function that its users can use to type out their translations with their voices. Then there are more premium options such as DRAG0N which have built in AI that can learn from your voice patterns, or can learn from your direct input. Many translators who use voice dictation and get used to it tend to not go back to just typing out their translations.

For Asian languages such as Japanese, there are also programs such as ATOK that can automatically convert the text you are writing into the appropriate characters. Instead of manually having to sift through characters, the program will learn and recognize when certain characters should be used rather than others and then enter them for you. It can save a lot of time for translators not having to take the time to look for the appropriate character every time they translate.

For interpreters, there are many skills that they need to develop outside their language skills. To be a successful interpreter, you need to be able to remember what is being said and be able to translate that in your head and output it in the target language in a way that stays close in meaning and tone to what was originally said. This can be especially tricky for consecutive interpreters who are sometimes made to listen to someone talk for a lengthy period before they are given a break to interpret in. Leaving everything up to memory is unreliable and a sure way to put unnecessary stress on you and make you forget details of what was said. This is where note taking comes into play. With note taking, interpreters can jot down certain points, words, or ideas that will help them piece together what was originally said and translate it. But it is not always as simple as just writing down what you hear.

The first thing you can do to improve your note taking for interpretation is simple—practice. You can listen to anything you want, ideally something in your industry, and then practice taking notes on what the speaker is saying. This might feel like an awkward exercise when you are interpreting for no one, but it is a very reliable way to improve your note taking skills because you are essentially simulating an interpreting job where you are listening to a speaker and then translating for an audience.

The next thing you can do is while practicing, think about symbols or shorter ways to write some words. This is especially important for medical contexts where words can be extremely lengthy and complicated. It is overall faster to quickly draw a symbol than it is to write out something really long like pneumonoultramicroscopicsilicovolcanoconiosis. Of course, it might be a little impossible to have a specific symbol for every single diagnosis or word out there. So that is where the next idea comes to play.

You can try to figure out abbreviations for words. With the previous example, pneumonoultramicroscopicsilicovolcanoconiosis was mentioned. How can this be shortened and abbreviated that it will be easy to write it quickly and recall what it is when you read it again later? Look at the word and try to split up. So for this, you could maybe do pne-mon-tr-mics-ilico-volc-niosis. The word has been shortened down by more than half and it is not that hard to recall when re-reading it. The way words will be abbreviated may vary between people, so just try to abbreviate words the way you feel you will remember them.

The next tip is to write out the words in a logical order for the language that you are interpreting to. If you are interpreting into English, try keeping everything in subject, verb, noun order. This will help to keep everything organized and make sure that you can keep track of how the sentence is structured. It will also help to make the interpreting a little faster because you will already have the sentence in the right order.

Interpreting is a very mentally taxing job that is not easily accomplished but tricks like note taking can really help to make the job a little easier to handle and less daunting a task. However, even note taking needs practice before it can be a completely reliable tool to assist interpretation. But following these tips will help you improve your note taking and really take you to the next level of interpreting.

When starting a professional career as a translator or interpreter, there is a very important choice you need to make regarding how you would like to work. The choice might depend on your current situation or job availability, but it also depends on how you want your work life to be structured. If you do not want to necessarily be bound to a contract or to rates that you can’t set yourself, then you would probably lean towards working as a freelancer. However, if you like more structure and having a contract, then you would most likely prefer working in-house. If you are still undecided or wondering about what the benefits are of working either as a freelancer or an in-house interpreter, then read on to find out what you can expect at each role.

Let’s start with freelancers. Why would someone want to work as a freelancer rather than an in-house translator? One of the main attractions to being a freelancer is the ability to be your own boss. You can decline the jobs that you don’t like while accepting the ones you do. You are able to set your own rates and your own hours. You have more flexibility to arrange your schedule around your needs versus regular employees who are expected to work a scheduled amount of time each day. In general, freelancers have the potential to make more money than in-house translators as well, so it is a very attractive path for many.

So why would someone not want to be a freelancer? The freedom sounds like it would be enough, not to mention the potential amount of money that you can make. One of the main reasons that some people prefer working in-house over freelance is because of the variance in the work. The frequency of work that you receive is not always guaranteed even if you have repeat clients. You are reliant on people offering you work rather than just having a steady stream of guaranteed work. Also, you need to be able to market yourself and compete with other freelancers for work. If you are unable to set yourself apart from the other translators out there, then you will have difficulty finding work because you will just be blending in and not showing off your skills.

What makes working in-house so great then? One of the biggest draws to working in-house is having structure. If you are hired as a translator or interpreter for a company, you will only have to worry about the work that they give you. You will have a schedule for your work hours, you will have a team to work with, you will have a steady salary, and you will have company benefits. You might even receive training that will help you improve your skills or work better in the company. There will also be opportunities to use new technology or receive benefits that you would have otherwise have had to pay for on your own if you were a freelancer.

The downside of working in-house though is the fact that you are working for a company and have to play by their rules. You have to make sure that you conform to their company culture and values, so that could mean that you lose a lot of your individuality and uniqueness. The translation or interpretation styles that you had in the past might not work at the company anymore. You also have no ability to choose the work you do. If your employer gives you the same kind of work over and over again, then you have no choice but to do it.

Are you working as a transcriptionist? Even if you aren’t, as a translator or an interpreter, there may be times that you are asked to do transcription. As you might find out while doing transcription work, it can be very time consuming if you aren’t very experienced and know ways to make things easier. But there are a few simple things to make sure that you are making the most of your time without sacrificing quality.

First, this might seem very obvious, but make sure to use good headphones. You don’t have to splurge on headphones that people in the music industry might use, but a good pair of headphones can make all the difference even if you are not an audiophile. The types of audio files you will receive from your client will differ in quality. Sometimes they will be pristine quality, but sometimes you will have trouble hearing what some people are saying. This is where having a good pair of headphones will come in handy. The extra money you pay for headphones can be the difference between you trying to listen to a part over and over again and make out what is being said.

Next, make sure that you are in a comfortable environment where you will not be easily distracted or hear any kind of extra sounds. If you buy a pair of noise cancelling headphones, you might not have to worry about extra sounds bothering you, but it is still advisable to work in a place where you will not be disturbed.

You can also try to automate the job. While in the past, this might have not been a viable option, in the present day, there are a variety of tools out there that you can use to automatically catch the words for you and write them down. Of course, these kinds of programs are not without their flaws. There are tools like Zoom that can automatically transcribe meetings as long as you tell it to while the meeting is happening and other tools like Express Scribe that help you to ensure that the job gets done with integrated controls that help you control the recording while still typing.

Also be sure to sample the audio before you begin. This will help you figure out what you are dealing with as well as let you gauge how easy or difficult it will be to get through the audio. If you have to tweak the audio on your side so that you can make out what people are saying, then be sure to let the client know that it will take you about 1 hour to transcribe fifteen minutes. Both you and your client will be grateful if you take the time to go through the audio and make sure that you have an accurate assessment of how long it will take.

Overall, transcription can be a lengthy job that takes specific skills to do well. But this doesn’t mean that you will not be able to do the job well. As long as you have the right equipment and the enthusiasm, you will be able to get transcription done to a level that will be satisfactory to both you and your client.

When you’re a translator, if you are constantly receiving jobs and if sometimes you feel pressured and that causes you to be a little less vigilant in your checks for quality. What most modern translators do to check their work is using technology. But having the technology is just one part of the solution. Knowing what to do with it and how to use it effectively is the next step to improving quality assurance. So, what are some good ways to use technology effectively for your work?

One way is automating it. Some of the simplest mistakes that translators make involve mixing up numbers, conversions, or names. The easiest way to make sure that you have correctly reflected every instance mentioned in the source in the translation is to use a text compare. Of course, your translation will be flagged as being vastly different from the source, but it will let you know if the numbers, company names, and other words or numbers that have to be the same in the target as they are in the source are the same or not. It also takes virtually no time too. All you have to do is copy and paste then press a button. It shouldn’t take you more than five minutes to go through everything depending on the length of your project.

Another way is to make it hard to make any mistakes from the very start. If you are translating into a new, blank document, instead try translating into the target document itself. You could even enter the strings into a machine translation so that you can see the translation and the source side by side. Doing this makes it much harder for you to make any typing errors when copying whatever needs to be the same in the target as in the source. If the document you have is not easily copied such as a pdf, you can use OCR to help make the text selectable and then copy it into a word document.

The next tip is the simplest and possibly the most obvious solution. Whenever you see something that has to stay the same between the source and target, just copy it from the source to the target. So for example, if you have a number like 1,000,231, then just copy it into the target. If you want to take this a step further, then you should highlight every instance of numbers or text that need to be the same between the two files and then you will be able to quickly identify the places that need to be checked before delivery.

Quality Assurance is a necessary part of the translation process but often not something that is effectively done due to time constraints or other factors. Hopefully with this post, you have learned a few tips about how you can make the process shorter, but without sacrificing any quality. If you are able to submit a translation that avoids minor mistakes can really help your reputation and make you stand out as a translator who can be relied on.

When you’re working as an interpreter or a translator, it is inevitable that you have to work with other people especially clients. Regardless of whether you are a freelancer or working in-house, you will have to interact with your clients to find out the scope of work, their expectations, and to negotiate with them to ensure that both your needs are met. Usually, these talks go very smoothly, but there are times where your client will not be so kind or maybe even the people you work with won’t be so kind or easy to work with. The question is, what is the best way to deal with the situation so that you can avoid making the environment worse and spiral into an unsalvageable situation. Here are some tips to make sure that you are able to deal with these kinds of difficult people.
First, try to focus on yourself and calm down. This might be one of the more difficult tips in this post, but it is one of the most important ones. If you can stay calm, you can control the situation. For example, if a client begins requesting unreasonable things from you such as shorter turnaround times, a reduced cost, or are constantly arguing with you about how to translate certain things despite not being an authority on the language or subject, it is easy for you to become heated. You might feel as if your professionalism and your skills are being attacked, that they don’t respect you, or even that they are trying to cheat you. The best thing to do in this situation is to step back, take a deep breath, and calm down. If you can calm down, you will be able to not give into emotion, give calm answers, and stay in a position where you are able to effectively negotiate with the difficult person and come out on top.
Next, when you are talking with the difficult person, it is important that you try to understand things from their perspective. Really try to understand why they might be acting the way that they are. Of course, some people might just be difficult for the sake of being difficult, but the majority of the time, there is always some kind of underlying reason. Try and ask questions that are not too aggressive, and instead ask questions that won’t allow them to answer in an aggressive way and instead lead them to a more friendly answer that only has the necessary facts in it.
In addition, when you do try to talk to them, try only stating the facts instead of talking about your feelings or opinions. If they have the facts laid out in front of them, it will be difficult for them to try and dispute whatever you talk about. It will also help you to stay calm and not make them feel as if you are attacking them. It will also make for an easier conversation where you do not have to think about how to phrase your questions. By sticking to the facts, you make for a quicker, more structure conversation that will be hard to derail without the other person looking like they are intentionally being difficult. For example, if there is a dispute about a specific translation, and your reviewer says that your translation is wrong despite there being a style guide where it says how the client wants a specific phrase translated, then be sure to cite that when talking to them.
There are many more things you can do to make sure that you are able to effectively communicate with a difficult person and to diffuse the situation, but one of the most important things is to just remain calm and stick to the facts. This could be considered the most basic of the tips for dealing with difficult people, and is a great way to start. Remember, you cannot control how other people act, but you can always control how you act.